عنوان المقالة:تقييم واقع تطبيق استراتيجيات إدارة الموارد البشرية في الفنادق وأثرها على جودة الخدمات" دراسة ميدانية لعينة من عمال فندق الأربع نجوم ملاس " Evaluating the reality of the application of human resources management strategies in hotels and their impact on the quality of services « a field study of a sample of workers from the four-star hotel mellasse »
ت 2W8 ا دة Y ن[< -\ %] ا ارد : ا إدارة %_ ا ` إ دور %ab cd إ % را 2 ا هef ف2hi
سk ق2Na ل3m no %pY و 0 %] ا ارد : ا إدارة %_ ا ` إ qr"1 q"hi و ،%R2N ا
ارد : ا %3N ،%] ا ارد : ا csm لQP8 ا %_ ا ` إ -t ات [u" ثkw O4 0 ،;<3<="1
ق2N 1 % 2r: ا %R2N ا ت 2W8 ا دة Y qr" %aTx1 ،%] ا ارد : ا csm %na: ا ، %] ا
ن]" ا q3Q q O1 -s" ا yz ا {|N: ا % را 2 ا هef -\ ن}4& ا م2 " ا ،% را 2 ا
% 2r: ت ا 2W8 ا دة Y دb€ أ ل4 اتra و %] ا ارد : ا إدارة %_ ا ` إ ل4 اتra 03
.SPSS ام 2 "1 hm Q": ا تo& ا ;4 و
دY %aTx1 % ba %€ ارد إدارة %_ ا ` إ …& %R2N ا ة†‡: ا أن cd إ ˆ
"N ا ;Q„
ارد : ا إدارة %_ ا ` إ ن[1 يR [w† و %Rkm دY و N_"‡" وا ء، k3b % 2r: ا ت 2W8 ا -\ دة Y
. %R2N ا ت 2W8 ا دة Y و %]
الملخص الانجليزي
This study aims to define the role of the human resources management strategy in
improving the quality of hotel services, we are also interested in assessing the
HRM strategy from the perspective of the Mellas Tissemsilt Hotel staff, in terms
of three variables, it is a strategy for obtaining human resources, developing and
preserving human resources, in addition to evaluating the quality of hotel services
provided at the hotel under study.
In this study, we used the descriptive analytical method, where a questionnaire
was designed that included paragraphs on the strategy of human resources
management and paragraphs on the dimensions of the quality of services
provided, and then analysis data obtained by using SPSS. The results concluded
that the hotel establishment follows an effective human resource management
strategy in addition to the quality of services provided to clients, we have
concluded that there is a strong relationship and strong impact between HRM
strategy and quality of hotel services
سامر سمية | sameur soumia | 3861