This study aimed to examine the influence of managerial innovation on firm performance in Jordanian Commercial Banks. The study conceptualized managerial innovation as consisting from three dimensions: management practices, management processes and organizational structures. The dependent variable of the study was firm performance which was assessed through an integrated approach that combined financial and non-financial indicators: profitability, market share, returns on investment, customer satisfaction and quality of services. Data was gathered by using a questionnaire survey. The questionnaire was distributed to a sample of 200 branches' managers from branches of Jordanian commercial banks. 135 usable questionnaires were returned. Multiple and simple regression analysis were used to analyses the data. The results illustrated that managerial innovation. The study found that managerial innovation has a positive influence on firm performance in Jordanian Commercial Banks. It also found that there is positive influence between management practices, management processes and organizational structures on firm performance in Jordanian Commercial Banks. The study found that management processes dimension has the strongest influence on firm performance. Conclusion and recommendation were provided.
تاريخ النشر
23/12/2015
الناشر
Conference on Business Management Research II (CBMR II 2015) School of Business Management, Universiti Utara Malaysia
محمد عبدالكريم الزيود | Mohammad Abdel karim Alzuod | 9179