Dr. Balsam A. Mustafa, is a senior lecturer in the Software Engineering Department at University Malaysia Pahang (UMP) since 2011. She earned her PhD in Computer Science (Software Engineering) in 2009. She has long experience in teaching range of courses in computer science and software engineering on undergraduate and post graduate levels. She has awarded one of the top 5 master programs lecturers in UMP in 2014. Balsam has served on roughly 20 international conference program committees and journal’s editorial boards. Her research interests are in the areas of requirements engineering, empirical software engineering, intelligent health care systems, software quality assurance, and data mining & analytics. Also she special interest and publications on teaching and learning quality in higher education. Balsam is a member of IEEE, IEEE Communications Society, Computer Science Teachers Association CSTA (ACM), Int. Association of Computer Science and Information Technology (IACSIT), and A