عنوان المقالة:Impact of Business Processes Reengineering on Employees Performance in Jordanian Electricity Distribution Company Impact of Business Processes Reengineering on Employees Performance in Jordanian Electricity Distribution Company
World witnessed basic and rapid changes that affect human life different aspects particularly in managerial
work, since such changes affect managerial organizations future, and impose new challenges represented by
organizations efforts to absorb and integrated these changes in their business and to cope with new thoughts and
attitudes Reengineering has gained an interesting attention during the last decade The majority of companies in
all parts of the world set certain strategies in order to satisfy customers by Re-engineering process adoption.
The study focused on investigating re-engineering process and its effects on employees’ performance. The study
population comprised of employees at Electricity Distribution Company. The study used a descriptive analytical
methodology... A questionnaire was designed and distributed to collect the data. The study used comprehensive
sampling technique in selecting sample’s subjects. Regression analysis was used to find out the impact of
reengineering process on employees performance. . The study population consisted of all employees in
Jordanian Electricity Distribution Company, The study concluded that there is a statistically significant impact at
0.05≥α)) level for reengineering with its dimensions collectively on Jordanian Electricity distribution company
employees, Furthermore the study concluded that there is an impact of reengineering dimensions separately
(procedures simplification, improving services quality, process implementation , and information technology) on
Jordanian Electricity distribution company. The study recommended that there is a need for reengineering all
departments and units that suffer from performance problems according to reengineering approach roles for the
purpose of making core changes that increase the process efficiency in raising performance level and increasing
its efficiency. The research also recommended that there is a need to take into account the factors that contribute
to the success of reengineering process and which is appropriate to the nature of Electricity distribution
Company.
الملخص الانجليزي
World witnessed basic and rapid changes that affect human life different aspects particularly in managerial
work, since such changes affect managerial organizations future, and impose new challenges represented by
organizations efforts to absorb and integrated these changes in their business and to cope with new thoughts and
attitudes Reengineering has gained an interesting attention during the last decade The majority of companies in
all parts of the world set certain strategies in order to satisfy customers by Re-engineering process adoption.
The study focused on investigating re-engineering process and its effects on employees’ performance. The study
population comprised of employees at Electricity Distribution Company. The study used a descriptive analytical
methodology... A questionnaire was designed and distributed to collect the data. The study used comprehensive
sampling technique in selecting sample’s subjects. Regression analysis was used to find out the impact of
reengineering process on employees performance. . The study population consisted of all employees in
Jordanian Electricity Distribution Company, The study concluded that there is a statistically significant impact at
0.05≥α)) level for reengineering with its dimensions collectively on Jordanian Electricity distribution company
employees, Furthermore the study concluded that there is an impact of reengineering dimensions separately
(procedures simplification, improving services quality, process implementation , and information technology) on
Jordanian Electricity distribution company. The study recommended that there is a need for reengineering all
departments and units that suffer from performance problems according to reengineering approach roles for the
purpose of making core changes that increase the process efficiency in raising performance level and increasing
its efficiency. The research also recommended that there is a need to take into account the factors that contribute
to the success of reengineering process and which is appropriate to the nature of Electricity distribution
Company.
تاريخ النشر
09/01/2018
الناشر
International Journal of Business and Social Science