The current study seeks to detect the role of decision-maker in crisis management,
and to reveal the crisis decision-making process its skills, strategies and stages, as
well as, to detecting crisis management. To achieve these aims, we used the
grounded theory approach as one of the qualitative research designs, and analyze
the data that collected from (15) decision-makers through in-depth interviews. The
results revealed that there are eight concepts that develop a broad theory of the cri-
sis decision-making process, they are (a) meaning of the decision, (b) meaning of the
crisis decision-making process, (c) stages of the crisis decision-making process,
(d) crisis decision-makers' response, (e) crisis management, (f) crisis decision-making
strategies, (g) crisis decision-making skills, and (h) the roles of decision-maker in crisis
management. From these findings, we generate a theory that explains the crisis
decision-making process and its skills and strategies, to benefit decision-makers in
making the decisions necessary to confront crises such as the COVID-19 pandemic
crisis. In light of the findings of the study, we need to pay attention to training
decision-makers in the decision-making process in times of crisis, as well as increasing
their awareness of the factors affecting crisis decision-making, as well as training
them on proactive thinking to save time, effort and money and reduce the severe
consequences of crises.
أ.م.د.زياد سمير زكي الدباغ | assistant.Prof.dr. Zeyad samir zeki al dabbagh | 3038