يتم تقييم الأداء للمؤسسات؛ وفقا لمعايير عديدة ومنها نموذج (مالكولم بالدريج BaldrigeeSl Malcolm):
وهو عبارة عن جائزة؛ أطلقت في الولايات المتحدة الأمريكية؛ في العام (1987)؛ وحملت اسم مالكوم بالدريج؛ تقديرا
لجهوده ومساهمته في تحسين كفاءة وفعالية وزارة التجارة في الولايات المتحدة الأمريكية. وهدفت الجائزة إلى تشجيع
الاهتمام بموضوع الجودة، واستيعاب المنظمات لمفهوم التميز في العمل، بالإضافة إلى تبادل المعلومات والخبرات عن
تجارب الشركات الفائزة في مجال الجودة... ومن ثم أصبح معيارا عالميا.
12/10/2024 2:24:42 AM
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